Team Players Focused On Growth
Our Philosophy
Provide 100% customer service.
You Can't Teach Attitude
Our background in the hospitality industry has trained us well on the importance of customer service and satisfaction.
How do we provide 100% customer service? Accessibility.
- We have managers for each service provided on all client calls.
- The SEMD support number is the CEO’s cell number (even though we have up to 30 team members working on projects at any time).
- SEMD hires based on attitude and passion.
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Customer Service
Your business & how SEMD can fit in!
We know that your focus is on building a successful business. We also know that in the digital age of business, a strong online marketing strategy is imperative.
Our comprehensive Digital Marketing Program will help drive more leads, offering you increased opportunities to sell services and products at the most cost-effective rates possible.
SEMD has systems and processes in place to ensure that we are monitoring results consistently and always making adjustments to help move the needle for the least amount of ad spend possible.
Our Values
Transparency
We report on all advertising efforts up to the meeting date with one easy reporting system and help clients understand the metrics.
Reliability
We set processes in place so that we are able to be good for our word and timelines on our deliverables.
Consistency
Our standard operating procedures help ensure that our deliverables are consistent and efficient.
Truthfulness
Part of 100% customer service is being good for our word and honest in all situations, regardless of the circumstances.
Your Team
Michael Donovan
“Mike D” CEO & Co-Founder
Doug Caywood
COO – Co-Founder
Alicia Long
Project Manager
Cody Jerry
CTO – Director of Digital Strategy
Dustin Thompson
Marketing Manager.
Lydia Grove
Account Manager
Micah Trampe
Paid Media – Social Specialist
Chris Gibbs
Product Development
Amy Boehm
Account Manager
Seth Shimada
Paid Media (PPC) Specialist.
Reed Scarfino
Onboarding Specialist.
